Blue Dales Auto Care
Mon–Sat: 08:00–18:00 +44 070 8397 5594
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Support

Help Center.

Find quick answers about bookings, payments, cancellations, service issues and how to raise a concern with Blue Dales Auto Care.

Customer support for mobile car cleaning and detailing services.

02

Bookings

You can request a booking through our contact page, by phone or by email. A booking is only confirmed once we have accepted the request and confirmed the appointment.

When contacting us, please include your preferred service, vehicle type, vehicle condition, service address and preferred date or time window.

Need to change a booking?

Please contact us as early as possible. Short-notice changes may depend on availability, travel time and whether a detailer has already been assigned.

03

Payments & refunds

Payment terms are confirmed before the service. Depending on the booking, payment may be requested before the appointment, at the time of booking or after the work is completed.

If a refund is agreed, we will process it using the original payment method where possible. Refund timing may depend on your bank, card provider or payment processor.

Refunds may be considered where a service cannot be completed, where we cancel and cannot rearrange a suitable appointment, or where our quality review confirms that a fair remedy is required.

04

Service issues

If something is not right after a completed clean, please contact us within 48 hours. Include your booking details, a clear description of the issue and photographs where possible.

We will review the matter and may offer a re-clean, partial refund, full refund or another fair solution depending on the circumstances.

1 Send details of the issue
2 We review your booking and evidence
3 We propose a practical resolution
05

Complaints process

We aim to resolve concerns quickly and fairly. Please raise any complaint by email so that we have a clear written record.

Step 1

Contact support

Email us with your name, contact details, booking date, vehicle details and the outcome you are looking for.

Step 2

Internal review

We review the booking, service notes, photographs, staff feedback and any information you provide.

Step 3

Proposed resolution

We respond with our position and, where appropriate, offer a re-clean, refund, goodwill gesture or explanation.

06

Disputes & escalation

If we cannot resolve a complaint directly, we will explain our final position clearly. You may then seek independent consumer advice or ask us whether an Alternative Dispute Resolution option is available for your complaint.

Citizens Advice can provide consumer guidance in England and Wales, including advice about unresolved problems with businesses and routes for reporting matters to Trading Standards.

Independent consumer advice

Citizens Advice consumer service: 0808 223 1133. Please check the Citizens Advice website for current opening hours and online options.

This Help Center does not limit any legal rights you may have as a consumer under UK law.

07

FAQ

Do I need to provide water or electricity?

This depends on the service and location. If access to water or power is required, we will confirm this before accepting the booking.

Can you clean my car at work?

Yes, where the site allows vehicle cleaning and there is safe access for our team. Please check workplace or car park rules before booking.

What happens if the weather is bad?

We may rearrange the appointment where weather conditions make the service unsafe, impractical or likely to affect the result.

Can you remove every stain or scratch?

We will always work carefully, but results depend on the age, condition and material of the vehicle. Some stains, odours, scratches or pre-existing defects may not be fully removable through cleaning.

What should I do before the appointment?

Please remove valuables, personal belongings, child seats where possible, loose items and any sensitive documents from the vehicle before we arrive.

Do you clean vans and fleet vehicles?

Yes. We can discuss regular cleaning for vans, company cars and small fleets, depending on location and vehicle volume.

How do I request a refund or re-clean?

Email us within 48 hours of the completed service with your booking details, a description of the issue and photographs where possible.

08

Contact support

For help with bookings, service issues, complaints, refunds or account-related questions, please contact Blue Dales Auto Care using the details below.

Blue Dales Auto Care
Mr Alexander J Fitzgerald
17 Crown Street
London
W1F 8SS
United Kingdom

Phone: +44 070 8397 5594
Email: [email protected]