Legal
These terms set out the agreement between you and Blue Dales Auto Care when you use our website or book a mobile car cleaning and detailing service. Please read them carefully.
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Blue Dales Auto Care is operated by Mr Alexander J Fitzgerald, trading from 17 Crown Street, London, W1F 8SS, United Kingdom.
By using our website, requesting a quote or booking a service, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or book a service with us.
These terms apply to customers in the United Kingdom, including private individuals, households, business customers and fleet enquiries.
Blue Dales Auto Care provides mobile car cleaning, car valeting and related vehicle-care services at locations agreed with the customer, such as a driveway, workplace, parking area or business premises.
Services may include exterior cleaning, interior cleaning, full valet services, fleet van washing and selected car-care options. Availability may depend on your location, the vehicle type, weather conditions, site access and operational capacity.
We may add, change or withdraw service options, packages, pricing or coverage areas at any time. The services available to you will be shown or confirmed before your booking is accepted.
A booking is confirmed only when we accept your request and provide confirmation by email, phone, text message or another agreed communication method.
You may request to reschedule or cancel a booking. Where possible, please contact us at least 12 hours before the appointment time. Late cancellations, missed appointments or situations where we cannot reasonably access the vehicle may result in a cancellation fee.
We may cancel, postpone or rearrange a booking where required for safety, legal, weather-related or operational reasons. If this happens, we will aim to offer a suitable alternative appointment or refund any payment already made for the affected service.
Prices are displayed or quoted before a service is confirmed. Prices may vary depending on the selected package, vehicle size, vehicle condition, location, access requirements and any extra services requested.
Where VAT applies, this will be shown in the relevant quote, invoice or receipt. Unless stated otherwise, quoted prices relate only to the specific service requested.
Payment terms will be confirmed before the booking. We may require payment before the service, at the time of booking, or after completion depending on the type of service and customer account.
Services may be carried out by Blue Dales Auto Care staff, approved contractors or trusted service partners. All work must meet our expected service standards for care, professionalism and customer communication.
We aim to provide careful, reliable and practical vehicle cleaning. However, results may vary depending on the age, condition, previous maintenance and existing wear of the vehicle.
You agree to provide safe and lawful access to the vehicle and a suitable space for the service to be carried out. You must ensure that we are permitted to work at the chosen location.
Before the appointment, you should remove valuables, personal belongings, sensitive documents, loose items and any fragile property from the vehicle.
You must tell us about any relevant vehicle condition, including damaged paintwork, loose trim, leaks, electrical faults, previous repairs, delicate surfaces or anything else that may affect the service.
Customers are expected to treat our team respectfully. We may refuse or stop a service if there is abusive behaviour, unsafe access, unlawful activity or unreasonable risk.
We take reasonable care when providing our services. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
Subject to the above, our liability for a booking is limited to the amount paid for that booking, unless a higher amount is recoverable under applicable insurance for damage directly caused by us during the service.
We are not responsible for loss or damage caused by pre-existing vehicle conditions, undisclosed faults, loose parts, previous poor repairs, normal wear and tear, or customer failure to remove personal items from the vehicle.
If you are not satisfied with a completed service, please contact us within 48 hours and provide clear details of the issue. Photographs may help us review the matter quickly.
Where we agree that the service did not meet the expected standard, we may offer a re-clean, partial refund, full refund or another reasonable solution. This guarantee is in addition to your legal rights as a consumer under UK law.
We process personal data in line with our Privacy Policy and applicable UK data protection law. This may include your name, contact details, booking information, vehicle details, payment-related information and customer service communications.
Please read our Privacy Policy to understand what we collect, how we use it, how long we keep it and what rights you have.
We may update these terms from time to time. The latest version will be posted on this page with the updated date shown above.
If changes are material, we may provide additional notice where appropriate. Continuing to use our website or services after changes take effect means you accept the updated terms.
These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction.
If you live in Scotland or Northern Ireland, you may also be able to bring proceedings in your local courts.
Questions about these Terms of Service can be sent to:
Blue Dales Auto Care
Phone:
+44 070 8397 5594
Email:
[email protected]
